At Hotel Marutham, we are dedicated to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or book accommodations with us. By using our website or services, you consent to the practices described in this policy.
When you interact with our website or make a reservation, we may collect the following types of information:
Personal Information:
Your name, email address, phone number, and other contact details provided during booking or inquiry.
Payment details necessary for processing transactions, such as credit or debit card information, which are securely managed by trusted third-party payment processors.
Booking and Stay Information:
Details about your reservation, including check-in and check-out dates, preferences, and special requests.
Browsing Information:
Data such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Feedback and Reviews:
Any feedback, ratings, or reviews you provide about your stay.
We use the information collected for the following purposes:
To process and confirm your reservations and manage your stay.
To communicate with you about your bookings, provide customer support, and respond to inquiries.
To improve our services and tailor your experience based on your preferences and feedback.
To send promotional offers, updates, and news about Marutham Hotel, subject to your subscription preferences.
To ensure the security and proper functioning of our website.
To comply with legal obligations and prevent unauthorized or fraudulent activities.
Your personal information is treated with the utmost confidentiality. We do not sell or trade your information to third parties. However, we may share your data in the following scenarios:
Trusted Service Providers:
Third-party vendors assisting with payment processing, reservation management, and IT services. These providers are required to handle your data securely and only for the intended purposes.
Legal Compliance:
When required by law or in response to legal proceedings, we may disclose your information to relevant authorities.
We implement industry-standard measures to safeguard your personal information from unauthorized access, disclosure, or loss. While we strive to protect your data, no system is entirely secure. We recommend you exercise caution when sharing sensitive information online.
Our website uses cookies and similar tools to enhance user experience, track website performance, and understand visitor behavior. You can adjust your browser settings to disable cookies; however, doing so may limit some features of our website.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a revised “last updated” date. We encourage you to review this policy regularly.
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us:
Phone: +94-21 228 6677
Whatsapp: +94-77 666 5685
Email: hello@maruthamhotel.com
Website: www.maruthamhotel.com
Thank you for trusting Hotel Marutham. We are committed to ensuring your privacy and delivering an exceptional guest experience.
© A-09 COMPLEX (PVT) LTD. All Rights Reserved.
